Shipping and returns

The availability of products displayed

The products appearing on this Website are available immediately, unless otherwise stated. If the item you look for is no longer available online, it is possible it could be available in another inventory. You can contact [email protected], and a customer service agent will answer your request in opening hours. It would then be possible to proceed the payment via email or telephone.

Items labelled as “unique” in their description are unique items. They are therefore entirely or partly made of recycled materials, making it impossible to completely copy them. Each item was styled one by one, which assure you to have an exclusivity.

Items from other designers are not always available. A mention in the description of each item state what are its delivery time.

DELIVERY, OPTIONS AND PRICING

Pricing vary according to the shipping area (Canada, United States, other countries) and to shipping mode (regular delivery or express delivery).

We ship in 24 operating hours.

For deliveries in Canada, we use Canada Posts services. For other deliveries, the carrier varies according to the area.

Parcel posts generally arrive within 2 to 10 business days following the shipping date. Delays can be extended up to four weeks; in these cases, it is often due to custom clearance problems. Parcel posts do not have identification numbers to be tracked with.

Québec : Add $ 10 to the order, plus applicable taxes.

Canada : Add $ 15 to the order, plus applicable taxes.

United States and international : Add $ 20 to the order, plus applicable taxes.

EXCHANGE AND REFUND POLICY

If an exchange or a refund is found necessary, please return unworn merchandise within 10 days following the delivery, with original labels and purchase receipt. We do not refund worn or damaged items.
It is also possible to exchange or refund merchandise in our two Myco Anna shops in the same delays. You will also need intact original labels and purchase receipt.

Freight and handling charges are not refundable.

When you return your merchandise, please keep a proof of mailing from your carrier. Myco Anna cannot be held responsible for merchandise returns not received or damaged during the transportation.

Please carefully wrap and seal your return shipment. Myco Anna accepts only prepaid parcels. Myco Anna does not accept cash on delivery parcels.

Purchases made with credit cards will be refunded on the same card used for the payment. Purchases made with Paypal will be refunded the same way within 48 hours following receipt. For an immediate shop credit, a credit note can be made for the return amount.

Purchases made from November 23 to November 26, 2017 for Black Friday are non-refundable final sales, exchangeable only within 10 days. The shipping costs are at the customer’s expense.

Please return your merchandise by carrier to the following address:
Myco Anna WEB
615, Saint-Vallier W
Québec (Québec) G1N 1C6
Canada

OR, please come to one of our two following adresses :
Boutique Myco Anna (Workshop)
615, St-Vallier W
Québec (Québec) G1N 1C6
Téléphone : 418 522-2270, ext. 201
[email protected]

Opening hours:
Monday through Wednesday from 11 AM to 5 PM
Thursday and Friday from 11 Am to 8 PM
Saturday from 10 AM to 5 PM
Closed on Sunday

Myco Anna Shop (Place de la Cité)
2600, Laurier blvd
Québec (Québec) G1V 4T3
418 614-2383
[email protected]

Opening hours:
Monday through Wednesday from 9.30 AM to 6 PM
Thursday and Friday from 9.30 AM to 9 PM
Saturday from 10 Am to 5 PM
Dimanche from 12 PM to 5 PM

CURRENCIES

Myco Anna is a Canadian company. Our item prices are in Canadian Dollars (CAD).

Prices in Euros and American dollars shown on our Website are there for information purposes and must not be considered as exact prices. These are rather estimated currency conversion.

CUSTOMS

Except for Quebec and Canada , tax amounts are not shown in your order, as custom rights vary from one country to another. For further information, please contact the nearest customs office.

CONTACT

Any questions ? Feel free to contact us either by:
Email : [email protected]
Telephone : 418 522-2270, ext. 204. On weekdays, from 9 AM to 5 PM, Eastern time. Toll free number 1 866 330-2270
Fax : 1 418 522-0814

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